Frequently Asked Questions

You're finding yourself working in your business. Your business is stagnated because you're doing everything, and you don't have the proper back-office support needed to scale your business. No one or two people in a business can do everything effectively and efficiently; something will fall by the wayside. It takes you and a team. The front-office is nothing without a solid back-office. No matter where you are in your business, you know there's more but you don't have the operational processes/systems management in place. You're TIRED and burned out.

Yes, you will. You will be able to utilize our Book-keeper, Executive Assistant, Receptionist, Office/Contract Manager, and Event Manager. We are constantly adding experts to our team, and you will have access to them all. WE ARE YOUR TEAM.

We have a 5-part system in place: A member from our executive intake staff will contact you directly to set up a convenient time for a phone/video discovery call. During the call you will be asked pertinent information about you; your company, the company's structure and culture, and what you're looking for in a Virtual Operations Manager. If you're ready to get started we will immediately follow up with an agreement. Upon receipt of your paid invoice, we will follow up with a welcome letter and begin the onboarding process. We take the information from the discovery call along with the intake form, and we will assign a Virtual Operations Manager that best suits your needs. We will send you a brief profile of the manager and their skillset. The Virtual Operations Manager will reach out to you directly to set up a convenient day and time to meet with you, and services will begin.

Our entire staff is based in the United States and are fluent in English.

Be clear about priorities. Meet with your manager regularly, preferably weekly.

There are many VoIP resources available for small to medium size businesses, such as GoToConnect, RingCentral, Vonage, and more. We ask you to get an account with one of the above services and we will help to build it to ensure that your calls come directly to us, which will give you the professional presence you need.

We understand that as an entreprenuer things happen, foreseen or unforeseen, we will not prosecute our clients by charging additional hourly rates that's beyond their control. You will pay your contractual rate and will be billed the hourly rate of $55 p/hr for any additional hours. However, if we notice that there's a consistent habit of needing additional hours, we will revisit the contractual rate accordingly.

We offer a back-up Virtual Operations Manager if your assigned manager is away. We will provide advance notice prior to any scheduled absence, and there will be no interruption of workflow and service. This is the beauty of having a team to support you and your business!

You are allowed to add up to three people from your business, as long as you stay within your contractual hours.

Yes, all of our Virtual Operations Managers are required to sign a non-disclosure agreement.

We invoice either bi-weekly or monthly in advance; for example, upon execution of the agreement, you will be invoiced and payment is due upon receipt. Thereafter, invoices will be sent via email on the 1st of every month.

Invoices are due upon receipt.

We accept all debit cards, major credit cards, and ACH transfers.

No, all monthly hours are use or lose.

Retainers are rates that due monthly, which stays the same. We offer discounts (approximately 10% less) should you decide to go with retainers. Hourly rates are higher billabe rates, but again, the hours are use or lose.

Quality service is very important to us and is the core of our organization. With that in mind, we schedule monthly and bi-weekly one-on-one's between our Virtual Operations Manager and their supervisors, along with bi-monthly meetings with our clients to ensure quality services. We like to be proactive, rather than reactive. This in turn allows us the opportunity to address any concerns and mitigate any futher issues. It also allows us to see if there's any other way that our company can better assist our clients (i.e,; additional services or pivoting and tweaking services currently being provided). We stand by our services.

- **Personalized Growth Plan**: Every individual has unique strengths, challenges, and goals. Our approach begins with a comprehensive assessment to develop a personalized growth plan that targets your specific needs and aspirations. - **Expert Guidance**: Benefit from the depth of experience and insights from seasoned professionals who have excelled as administrative and executive assistants. Our mentors are carefully selected for their expertise, empathy, and commitment to fostering the next generation of administrative professionals. - **Real-World Skills and Strategies**: Move beyond theory with practical advice and strategies that can be immediately applied to your day-to-day work. From mastering executive calendar management to handling complex project coordination and enhancing your communication prowess, our program covers the essential skills that make a difference. - **Confidence Building**: Step into your power with increased confidence. Our coaching focuses on elevating your self-esteem and assertiveness, ensuring you can navigate challenges, assert your value, and cultivate strong professional relationships. - **Career Advancement Support**: Whether you're aiming for a promotion, transitioning to a new industry, or seeking to enhance your current performance, our program includes guidance on resume building, interview preparation, and networking strategies tailored to the administrative and executive assistant roles.

- One-on-one sessions tailored to fit your schedule and learning style. - A supportive, confidential environment where you can freely discuss challenges and aspirations. - Actionable feedback and hands-on exercises designed to foster your professional development. - Access to a wealth of resources, including templates, toolkits, and reading materials. - Ongoing support and accountability to ensure you achieve your goals.

Mentoring/coaching sessions can be conducted in various formats, including one-on-one virtual meetings (occasionally in person depending on geographic location), virtual sessions, phone calls, group sessions, or workshops (planned once per year), depending on individual preferences and availability. Sessions are typically scheduled on a regular basis (weekly, bi-weekly, or monthly) to ensure consistent support.

Our mentors/coaches are seasoned professionals with over 20 years of experience in administrative/executive roles across diverse industries. They possess proven track records of success and are committed to supporting assistants in their professional development journey.

Our mentoring/coaching program begins with an assessment of your needs, goals, and areas for development. From there, sessions are customized to address your unique challenges and aspirations, ensuring that you receive targeted guidance and support.

The mentoring/coaching sessions cover a wide range of topics relevant to administrative/executive assistants, including time management, communication skills, organizational strategies, career advancement, and professional growth.

Progress is tracked through ongoing assessments, feedback discussions, and goal-setting exercises. Mentors/coaches work closely with mentees/coachees to monitor their development and adjust strategies as needed to ensure continuous improvement.

Yes, we prioritize confidentiality and adhere to strict privacy policies to ensure that all discussions held during mentoring/coaching sessions remain confidential and are not disclosed to third parties without consent.

In addition to mentoring/coaching sessions, we provide access to supplementary resources such as reading materials, online tools, webinars, and networking opportunities to support assistants in their ongoing learning and growth.

We specialize in a wide range of corporate events, including conferences, seminars, team building events, board meetings, holiday parties, product launches, and company retreats, among others.

The ideal lead time depends on the scale and complexity of the event. For large events, we recommend starting 6-12 months in advance, while smaller events can be successfully planned with 3-6 months' notice.

Yes, we have experience organizing events in multiple locations and can manage logistics, vendors, and venues across various cities and even internationally. Additional fees will incur for any related travel expenses.

Absolutely, our team will be on-site to manage all aspects of the event, from vendor coordination and setup to execution and breakdown, ensuring everything runs smoothly.

Absolutely! We are fully equipped and eager to manage corporate events at any location, whether it’s local, national, or international. Our team prides itself on providing the highest level of service, no matter where your event takes us. Please note that for events requiring travel, there will be an additional charge to cover related travel expenses. These charges will vary depending on the event's size, location, and duration. We always strive to ensure these costs are clearly communicated and kept as reasonable as possible, ensuring the success of your event without unnecessary expenses.

We start with a detailed discussion about your budget and goals. Throughout the planning process, we provide transparent cost estimates, seek approvals for major expenses, and implement strategies to optimize the budget without compromising the event's quality.

Our venue selection process includes understanding your event's requirements, scouting venues that fit these needs, negotiating rates and contracts, and conducting site inspections to ensure the venue meets our high standards.

Success is measured against the initial objectives set for the event. This may include participant feedback, attendance rates, engagement levels, and the achievement of specific business goals.

After the event, we conduct debriefings with clients. We then compile a comprehensive report highlighting successes, areas for improvement, and recommendations for future events if needed or required by the client.